FAQs

Which payment methods do you accept?
Primary payment method is Stripe, which can handle credit and debit card payments along with Paypal and Apple Pay easily and securely.

Can I personalise the wording on my paper?
Absolutely! All of our Personalised wrapping papers are completely customisable. Whether it's a name, nickname, age, special birthday message or date, we can craft a paper to your exact requirements. A proof can be supplied on request but will add time to your delivery.

Which payment methods do you accept?
Primary payment method is Stripe, which can handle credit and debit card payments along with Paypal and Apple Pay easily and securely.

When will my order be dispatched?
We aim to dispatch orders within 3 working days.

How long will it take to arrive?
Each order is machine printed and rolled/folded before being hand wrapped in tissue paper. Items can be dispatched via 1st Class Large Letter Royal Mail (1-3 Working Days) in a hard-backed envelope or a 48-Hour Courier in a Postal Tube to ensure that safe arrival. Recorded Delivery is available at additional cost.

My printed paper looks different to how it appears on screen, why is this?
Although every effort is made to photograph items accurately, we cannot guarantee every computer monitor or mobile device will accurately depict the actual colour of the merchandise. Please contact us with any questions about colour before purchasing.

Do you accept returns on your items?
Unfortunately we are unable to accept returns on personalised goods, unless the product is faulty. In the unlikely event that your item is damaged during transit, we will do our best to resolve this (photographic evidence will be required).